Shipping Policy
INTERNATIONAL SHIPPING MIGHT EXPERIENCE DELAY DUE TO COVID-19
To keep track of your order,you can
1)visit this link to check your package
https://smilypops.com/tracking-your-order/
2)contact smilypops.com (service@smilypops.com)
so we can provide you the order’s tracking number.
ORDER PROCESSING TIME
Generally, orders are shipped in 2 business days of order confirmation/payment.
Shipping products/orders are made during business days (Mondays to Friday) within usual business hours. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
SHIPPING COST & TRANSIT TIME
We provide Free Shipping
Whole Arrival Time= Order Processing Time (2 business days) + Shipping Time
Standard shipping :Free(Order Over $29.99)
Standard shipping :$4.99(Order Below $29.99)
| The Shipping Time(Working days) | United Status | United Kingdom | Canada | Ireland | Australia |
| Standard shipping | 6-8 | 5-7 | 4-12 | 5-7 | 4-10 |
CHANGE OF DELIVERY ADDRESS
Note: We are able to change shipping address at any time before the order has been dispatched. Please make sure to have your shipping address checked before checking out.
OUT OF STOCK ITEMS
In case of out of stock orders, we will give you a heads-up and will full refund the amount and ship other product orders.
DELIVERY TIME EXCEEDED
In case items/products are not received within the posted date, please contact smilypops (service@smilypops.com) so we can conduct an investigation.
ORDER CANCELLATIONS
We don’t accept order cancellation over 24 hours after order confirmed. For any order cancellations, you may contact us on the provided contact details. All cancellations will be accepted given orders are not yet dispatched.
About Tax
In seldom cases, orders may be charged the customs fees by your government,not our site, youwill be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
Support Team Email: service@smilypops.com
Support Team Tel:+86 025-58994559
We’re here to assist you Mon – Fri, 9:30am – 5:30pm HKT.